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Policy refund

Last updated: March 22, 2026 Reading time: ~6 min 9 sections

Important

Please read this Return Policy carefully before using the Skinly Platform. This Policy is an integral part the Terms of Use. By making a payment or renting, you confirm that you have read, understood and agree to the terms of this Policy.

1

General provisions

Skinly provides the service temporary rental of virtual items (CS2 skins) for a term of 7 days. Skins are digital content used through the Steam platform.

After the skin is transferred:

  • it temporarily arrives in your Steam inventory
  • it gets trade ban (trade restriction)
  • after the 7-day term ends, it automatically returns to stock
For your information
A rental is a service, not a purchase. You pay for temporary use of the skin, not ownership of it.
2

Waiver of the right to a refund

By making a payment on the Skinly platform, you agree that:

  • the rental service is considered provided from the moment of transfer of the skin to your inventory
  • you waive the right to a refund once the rental has started

This is due to the specifics of digital goods and is supported by industry practice: transactions involving virtual items are considered final and cannot be reversed after they're transferred.

3

Non-refundable transactions

Refunds is not carried out in the following cases:

3.1 The rental has already started

A refund is not possible
If the trade with the skin was sent and accepted and the skin arrived in your inventory, the service is considered fully provided.

3.2 The rental term has expired

A refund is not possible
After the 7-day period ends, the skin is returned automatically and the rental is considered complete. A refund for a completed rental is not possible.

3.3 Steam restrictions

Problems related to the trade ban, trade delays or restrictions on your Steam account are not grounds for a refund - they are regulated by the Steam system and are beyond the responsibility of Skinly.

3.4 Cryptocurrency payments

A refund is not possible
All payments made in cryptocurrency are final and cannot be reversed or refunded. This is due to the technical nature of blockchain transactions.
4

Cases where a refund is possible

A refund can only be issued in exceptional situations:

4.1 The skin was not delivered

A refund is possible
If you paid for the rental but didn't receive the trade with the skin, and this is confirmed by support — you're entitled to a refund.

Important: delays on the part of payment systems and temporary Steam restrictions are not considered non-delivery.

4.2 A technical service error

A refund is possible
In the event of a service failure (a double charge, an incorrect credit, etc.), a refund is issued after a review by support.

4.3 Unused balance

A refund is possible
A balance top-up refund is possible if the funds were not used. The request window is up to 14 days from the moment of the top-up.
5

Refund methods

The refund is issued by one of the following methods:

  • to the same payment method used for the payment (if technically possible)
  • or to Skinly balance as an equivalent amount

Details:

  • cryptocurrency payments are not refunded in cryptocurrency
  • in certain cases a refund may only be issued as an equivalent on your balance
6

Refund timelines

Timelines for reviewing and processing refund requests:

5 days
Processing your request — support reviews the request and makes a decision
30 days
Full refund — crediting the funds to your payment method (depends on the bank or provider)

Timelines may depend on banks, payment providers and blockchain networks.

7

How to request a refund

To request a refund, follow these steps:

  1. Contact Skinly support through the chat on the site (the purple icon on the right) or by email [email protected].
  2. Specify the transaction ID and the transaction date. You can find this information in your account, in the "Transaction history" section.
  3. Describe the problem — what exactly happened and why you believe a refund should be issued.
  4. Wait for a reply — every request is reviewed individually within 5 business days.
8

Important notice

By using Skinly, you agree that:

  • understand the trade ban mechanic in Steam
  • accept a fixed the rental term is 7 days
  • understand that a rental is a service, not the purchase of the skin
9

Contacts

For any questions related to refunds, please contact Skinly support:

  • 💬 Support chat — the purple icon in the bottom-right corner of the site (we reply 24/7)

Still have questions about refunds?

Message us in the chat — an agent will help you work through your specific situation and tell you whether a refund is possible in your case. We work around the clock.

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